McDowell Memo Discussion: Do we want Customer "Self Service"

-
Today's discussion is on the changes of asking the customer to do most of the work for customer service. http://video.foxbusiness.com/v/3750381507001/customer-service-morphing-into-customer-self-service/?intcmp=obnetwork#sp=show-clips\
Willis Report Fox Business


The above news clip talks about how we are being forced to use these new self service call lines, etc.
I have seen this in retail with self checkouts cropping up everywhere.
What do you all think?
Please comment below.

Comments

Post a Comment

Popular posts from this blog

Is this a coincidence?

-
 Here we go again The Republicans won control of the House this past week. So what is the first press conference they do , they announce two investigations into Hunter Biden Joe Biden and the Biden Family. Now I don’t t disagree that these things need investigation but they didn’t need to announce until they actually had taken over. What did an announcement now do but just make them feel good about themselves. So then Trump announces he is running in 2024. Immediately Biden’s DOJ calls for a special counsel which if they had anything they would have done this long ago. So what was this just another PR ploy to keep the media attacking Trump. No legitimate reason for this and they didn’t even try to deny this.  So what are we as citizens to do ? Stop watching all the talking heads and demand answers to specific questions . Stop letting the mainstream media block out hours of programs for hearings that have no real impact other than politics. And let’s hold the party that is power to make
Read more

McDowell Memo: Apathy 11-14-22

-
 Today we still do not have a resolution to the control of the House of Representatives. Why we all ask America has never had a worse 2 years by any administration. Could it be no one cares or could it be the media makes us think that it is not fixable. We know longer think of America as a blessed by God endeavor but rather a failed social experiment. Everyday or kids are taught that the history we were taught is a lie , when in fact it is like all history the version the winner put forth. But they don’t teach that the version of the losers are not always accurate For instance , when we here about slavery which was terrible we never hear that almost every slave was originally captured into slavery by other African tribes or that Anerrics outlawed slave ships coming a decade before most of the rest of the world but did not outlaw keeping slaves much to our mistake.  So how do we get back to an America we can be proud of?  First we need to agree that history should be taught with both th
Read more

The McDowell Memo: Emergency Services dropping out of our ability to sustain

-
Emergency Services dropping out of our ability to sustain  As many of you know for the last 10 years I have railed against government imposing training standards and equipment standards on small and rural Fire Depts and Emergency / Ambulance Services. We now know see the impact of those increasingly restrictive regulations on local communities in Upstate New York. Many small areas have stopped providing EMS and the slack has had to be taken up by adjoining communities. In some cases the communities have gone to charging which if the medical insurance industry would lower the co pays to a reasonable amount might be somewhat sustainable. But, they haven't and I assume won't unless the state forces them to. On average the co pay is about $350 for basic and $500+ for Advanced care needs. If you are the poor senior citizen living on Social Security in a rural area this could mean the difference between paying the bill and eating for the month.  Fire companys are not excluded fr
Read more